salon policies

In an effort to offer you the best experience please thoroughly read the following salon policies. By booking an appointment with me, you are accepting to abide by my salon policies as outlined below.

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Curly Cuts

If it has been 1 year or more since your last cut with me, I ask that you schedule a CurlCut For New Clients. If you book a CurlCut for Returning Clients but it’s been more than one year, you will be charged for a Curl Cut for New Clients. 

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New Clients

II’m gladly accepting new clients. Please note that this is a single chair salon and that I work with each client individually. I don’t work with an assistant here at the salon, which means you will receive all of my dedicated time and energy for the duration of the appointment. Please make sure you have a the full 3 hour appointment time available and dedicated for learning.

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C r e d i t  C a r d  o n  F i l e

All guests are required to enter credit card information at the time of scheduling to reserve their appointment.

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P a y m e n t

I accept all major credit cards and process payments through Square. Card or tap to pay is preferred. Cash is accepted, but I don’t carry change.

 

***Beginning January 2025***** I charge a NON-REFUNDABLE $150.00 retainer fee, which is due at the time of your booking. 

 

You can pay the remainder of your service fee at checkout on the day of your session. If you prefer, you have the option to pay in full when you complete your online booking. 

 

If you're unable to make your appointment and are scheduled more than 7 days out, you may reschedule the appointment one time to a future date. If you're canceling or rescheduling within 7 days of your appointment, your retainer will be forfeited and you'll need to complete a new retainer for future appointment requests.

 

Gratuity is included in my pricing. If you’d like to include additional gratuity, there will be an option to do so during the checkout process. 

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C a n c e l l a t i o n s

I understand that schedules change, so you can cancel your appointment by using the link provided to you in your booking confirmation email at any time free of charge up to 7 days before your appointment time.

 

If you are canceling or rescheduling within 7 days of your appointment, your retainer will be forfeited and you'll need to complete a new retainer for future appointment requests.

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Late Arrivals
If you arrive 15 minutes or more after your scheduled appointment time, your appointment will need to be rescheduled and you will be charged a late cancellation fee equal to 100% of the price of your service. This will not go toward a future service. 

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No-Shows
If you don’t cancel your scheduled appointment using the link in your booking email and you don’t show up at your scheduled appointment time, you will be charged 100% of the fee for your scheduled service and you’ll be unable to book any future services with me.

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Fees
All fees assessed for violation of Scheduling Policy will be charged to the credit card you leave on file when scheduling your appointment. No exceptions.

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Guests at the Salon
Because each visit is designed to be a 1:1 environment for relaxation and education, I ask that you come in solo for your session. If you’re traveling with a guest, Japantown is full of beautiful restaurants and shops to visit. This includes children, significant others, friends, and family members. Please make arrangements so that you can enjoy your service time alone. If you’re a guest under 18, you’re welcome to bring in a trusted adult or companion to your service.

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Children

Services are only provided to children who are at least 12 years old. If you’re a caretaker for a child under 12 and you’d like to learn about products, homecare, and tools then you can book a Virtual Session with me online anytime. 

Refunds
I don’t offer refunds for work performed at the salon, or for fees assessed for violation of Scheduling Policy. If you’re unhappy with a product purchased at the salon, you have 7 days to notify me so that I can issue a refund to you or exchange this for a different product. There are no refunds on accessories, jewelry or other non-product retail items. If you’re unsatisfied with a service, and notify us within 7 days, we will make every effort to find a solution to reach an achievable goal with you.

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As noted above, booking a service with me is your acceptance of the policies listed above.

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